All cancellations must be made in writing to firstname.lastname@example.org. No cancellation by the client is valid unless is has been acknowledged in writing by Big Toys for Little People.
Bookings cancelled within 7 days of the pick up date (Thursday prior to party weekend) will be charged 100% of the total booking cost.
Bookings cancelled between 7 and 14 days of the pick up date will be charged 50% of the total booking cost.
Cancellations made more than 14 days prior to the pick up date will receive a full refund.